Return
Home → Return
We want you to shop with confidence. If there's a problem with your order, we'll do our best to put it right.
Returns & Refunds
Return Eligibility
You may request a return within 10 days of receiving your order if:
The product is unopened and in its original condition.
The item is incorrect or faulty.
The product was damaged during delivery.
Original shipping charges are non-refundable unless the return is due to our error.
Inspect Your Order
Please inspect your order within 48 hours of delivery.
If your order arrives damaged, contains incorrect items or has missing items, contact us within 48 hours so we can investigate and resolve the issue promptly..
Damaged, Missing or Incorrect Items
To help us investigate your claim quickly, please provide:
Your order number.
Clear photos of the parcel and affected items.
An unboxing video (recommended) if available, especially for damaged or missing items.
Providing an unboxing video helps us process claims more efficiently, but photos and other supporting evidence may also be requested.
Minor Cosmetic Dents
Tinned products are durable, and small cosmetic dents can occasionally occur during transit.
Minor dents that do not affect the seal, safety or quality of the product are not eligible for a refund or replacement.
Return Shipping
If you've changed your mind, return shipping costs are your responsibility.
If we've sent the wrong item or the product is faulty, we'll arrange a replacement or refund at no additional cost.
Refunds
Once your return or claim has been reviewed and approved, refunds will be issued to your original payment method within 5 working days.
Please note that it may take a few additional days for your bank to process the refund.
Items We Can't Accept
For food safety reasons, we cannot accept returns of:
Opened or consumed products.
Products returned more than 10 days after delivery.
Items damaged through misuse or improper storage.